What is a Defining Moment?
After deciding that my second blog would be about 4 defining moments that transformed my life, I searched the different ways to “Define” defining moments. Dictionary.com says it’s “a point at which the essential nature or character of a person, group, etc., is revealed or identified”. Merriam-Webster says it is “the time that shows very clearly what something is about”. But it was an article on Forbes.com written by Sydney Evans that spoke to me most! “A defining moment is a point in your life when you are urged to make a pivotal decision, or when you experience something that fundamentally changes you.” For the full article go to https://www.forbes.com/sites/forbescoachescouncil/2017/08/03/how-to-define-your-defining-moments/#1c971ce925d0
Many people will experience defining moments during these unprecedented times of a pandemic, racial injustice and climate change/energy transition. My hope is that my stories resonate even though they are not directly linked to today’s events. By reflecting on the questions after each story, I believe you will remember your own pivotal moments, the strength you found within and the lessons you’ve learned!
Dad’s phone call and sitting in a Fishbowl
If I close my eyes, I can transport myself back to when I was 17 and heard my Dad talking on the phone, instinctively knowing it was about me. Maybe I had heard my name, I’m not 100% sure how I knew, but he was clearly in a very serious conversation and I made the decision to listen in. I slowly crept down the stairs of our 2-story home and slouched down to hide as Dad carried on in the next room. Funny how I can also remember feeling the sun on my arm as I focussed on Dad’s voice. But defining moments are like that … they become etched in your brain … a masterpiece of colours, sounds and smells!
“So, what kind of job opportunities are there for people with disabilities?” Dad asked quietly … and he followed it up with a brief description of my situation. Of course, I could only hear his side of the conversation, but I could tell the bar had been set low for what opportunities were out there for someone like me. Dad’s voice betrayed him as he couldn’t hide his frustration, worry and disappointment.
I never asked Dad about that call, but I remember the feeling as I realized it was up to me to find a way to raise that bar, beat the odds and achieve success so that my parents needn’t worry about my future. This moment of clarity was both frightening and exhilarating!
Fast forward 30 years and I reflected on that phone-call as I sat in a Fishbowl exercise with a group of Shell Executives talking about “Disability Awareness”. A Fishbowl exercise is a technique used to facilitate group conversations. It involves a select group of people sitting in a circle and answering questions from an outer circle of people. However, in this instance, a group of folks with different visible and non-visible disabilities sat scattered amongst the executives as equals in one large circle. We fielded questions about how the company could do better at awareness, accessibility, the benefits of employing people with disabilities and the opportunities provided. The executives were clearly engaged and actively listening to our experiences, some even sharing personal stories of caring for family members with disabilities.
A rush of pride swept over me as I both watched the interaction and engaged in the conversation. Sure there is much more to be done to further opportunities and accessibility! We still don’t have all the issues resolved, but what you need to understand, is that to go from knowing the bar was set low, to being a part of the change to raise that bar and advocate for the next generation was a powerful moment!
My Dad died when I was 19, before I graduated from University and before I landed my job at Shell. I remember the night of the Fishbowl, smiling because I knew somehow, he was watching and also smiling, hopefully aware that he helped to fuel me to break barriers!
Question(s): What is your earliest memory of a defining moment? Can you transport yourself to that place… can you see how it pushed you toward a new path or maybe changed you?
That Walker and Jungle Jane’s Face
San Diego 2006, I was lying on the ground, trying to wrap my head around the fact that I had been backed over by a vehicle. I didn’t realize until I ended up being rushed to the hospital a day later that I had broken my femur at the knee. I had gone to visit my friend for a week but instead ended up having surgery in San Diego to repair my left femur at the knee and then flown home by Air Ambulance where my 79-year-old mother Jane had come to help me recover.
Yes, Jungle Jane as I like to call her was a spry 79; today she’s a spry 93! You might be wondering if it was when I was lying on the ground that was my defining moment? Nope … Was it when I had to decide between having surgery in San Diego or taking the chance to fly home without surgery and risking a blood clot and dying? Nope …
When I think of that walker and Jungle Jane’s face … I’m once again transported to the true defining moment of this story. You see the day before; I had been told at my Doctor’s appointment that they weren’t sure if I’d be able to “independently” walk again! I fell into self-pity and despair, angry at the world. Mom allowed me that day and space to feel what I needed to feel and then when she felt it was time, she grabbed the walker we had been given, put it in front of my wheelchair and said, “get up”! Frustrated I said, “I can’t!” Again, Mom said, “come on, get up”! Now angry I countered more loudly “I CAN’T!” Not skipping a beat and with that look only a mother can give … you know the one … the face that says “I brought you into this world … I can’t take you out” she repeated “YES YOU CAN, GET UP!” I was not winning this battle and with that realization I stood up and took my first four steps since returning home!
What is important to understand is that even in the darkest moments, we must listen for that “whisper of hope”! My mom was that whisper … every day after those first four steps she would put the walker in front of me and made me walk up and down the hallway of my apartment building until I was back to walking with just a cane! A few months later I crossed the finish line of the Mother’s Day 5k walk-a-thon with a group of my friends!
There is a lot more to this story … a lot more! Perhaps one day I’ll reflect on it in my memoirs or perhaps it will continue to be a source of material for future blogs. Until then, the lesson of this story is the importance of our relationships, and supporters who give us hope and the drive to keep pushing forward! Just as important, these true supporters are not afraid to hold us accountable for our future.
One of the key aspects of resilience is to know you are not alone and to accept help willingly, because the positive connections you make will help you to avoid seeing problems as insurmountable. They will offer you hope, and maybe even help you get over that finish line!
“When the world says give up, hope whispers one more try!”- Anonymous
Question(s): Who is your “Hope Whisperer?” Have you thanked them for being there when you needed them most? If not, what’s holding you back?
Hitting Reset
In July 2014, I was chosen to go on an expedition with Earthwatch. Shell partners with Earthwatch to send employees on environmental expeditions. The Program is called Project Better World and the participants work alongside scientists to collect data related to climate change. One of my next blogs will be dedicated to this experience and the profound impact of that Journey, but right now I want to share a very important moment.
Our expedition was to Wytham Woods where we collected data on tree diameters, canopies, earth samples and the response to climate change. The days were full, the evenings included educational classes supplementing our knowledge of climate change and the environment. We also worked on our commitments to become advocates for sustainability and environmental protection, both professionally and in our personal lives. In the midst of the work, the team grew close, shared joyful moments and a ton of laughter!
It felt amazing to be a part of something so profound! What comes to mind first when I think back to those 9 days, is sitting in the middle of the forest, listening to the chatter and laughter of the Shell Team in the background. As I fixed my gaze on the Sun’s reflection in a drop of rain, I was struck by the power of being still and mindful!
It had been a long time since my mind was so quiet and I was so present in the moment. I understood then that this project had changed me as a person! I would go back home, a Better Leader, a Better Friend, a Better Partner … a Better Person. Because when you are fully present, you make better decisions, you listen better, you are calmer, more purposeful, and indeed you are stronger support! Today when I catch my brain immersed in the frenetic pace and stresses of life, I take myself back to that drop of rain and the brilliance of the sun’s reflection. I can hear the laughter and I can smell the forest … this is my mental reset button!
Question(s): What is your reset button(s)? When was the last time you gave yourself permission to push that reset?
Leaving a 25-year Career for a New Adventure
It would be easy to say leaving Shell was out of my control. In 2018 there was another of several re-organizations throughout my career and this time I was re-hired into a temporary role charged to help lead the transition, with no promises at the end.
The truth was I had been pondering the right time to leave prior to the reorganization and actually it was completely within my control! You see I believe in taking 100% responsibility for my decisions and actions, and most importantly for the outcomes. To be clear, I was not running away from anything but rather running toward something! Well, since I can’t run … it was more of a hurried shuffle … you get my drift! My purpose and priorities had changed, and I began to feel it was time to move forward even if I was terrified!
But how do you leave such a long career? One you fought so hard for, winning and yes losing battles, but in the end breaking barriers very few people thought you could?
I’m not going to lie I was conflicted for months! On the one hand, I knew I wanted to focus on Coaching, Resilience Training and Consulting in Diversity and Inclusion particularly as it related to Disabilities. On the other hand, I was comfortable where I was and the reputation I built. Then I began listening to the voices of others that said, “you are too young to retire!”, “you have more to do at Shell!” I understood their intentions were good and they wanted to help me stay secure.
And then one day, I was talking to a mentor of mine and I explained what I was struggling with and what others were saying. With one sentence he gave me the clarity I needed! He said “Is that for your benefit? Or theirs? Do what your gut tells you to do!” It was like a hundred-pound weight just fell off of me! I knew right then what I needed to do! The next day I let my boss know I wasn’t going to apply for any more positions, not to advocate for me any further … I was stepping into my next adventure! Time to face my fears, refine my gifts and unleash them! Terrifying and exhilarating!
So far so good! I’m enjoying this new adventure and I’m grateful to have you ride along with me!
Question(s): Have you ever done anything that completely scared you? How did it change you? And finally, how are you using, if not sharing your gifts/talents?
It would be easy to say leaving Shell was out of my control. In 2018 there was another of several re-organizations throughout my career and this time I was re-hired into a temporary role charged to help lead the transition, with no promises at the end.
Final Thoughts
While the defining moments I’ve shared are not linked to the current environment, the lessons from them have no doubt armed me with the skills and attitude to persevere! I know that I will survive, I’ll be better for it and of course the oh so comforting knowledge that “this too shall pass”!
Dedications
This Blog is dedicated to Dad, Mom, The Big Ashes and Phil. Special Thanks to Terri H for reviewing this before I pushed the Publish button!
Donna, another amazing success. I look forward to all of them so keep them coming. This is your destiny. Will you be doing your first debut in the schools? People need to hear this.
Thanks! Lol I’ll have to get over my stage fright if I were to ever do speaking engagements! That’s why I like writing!
To add to the resiliency, I remember in 2006, you returned to work about a week later after being hit. We were in a time crunch to meet year end deadlines and you would not let your team down. It was a hoot getting by that year and really enduring and humbling to have you alongside as a coworker, eventual boss and friend.
Ah yes BB I remember having to time my pain medication to ensure I wasn’t taking them while working! It was only with the help of the entire team that I was able to get through it! Thank you my friend!
Whew! Love it! Can’t wait for the next blog!
Thanks Caroline! Sorry it was a bit long!
Every time I read your writing, its like your voice is in my head and we are having a conversation. You are true to yourself in the way you write and I am so thoroughly enjoying reading your wisdom. The part of this blog that struck me the most was the discussion around your decision to retire.
I remember coming back from maternity leave and you calling me to tell me about your decision. While I was saddened by the thought of not seeing you and hearing your laugh in the building, I knew and completely understood your why. When we moved to Calgary, one of the things I was looking forward to was working closer with you either in our roles or through committees. Selfishly, yes selfishly, I would have adored to have you as our BPM and had the chance to work along side you and learn from you. But I also know we are now in the same city and we can always meet for lunch or a coffee (once we don’t have to distance as much and it is safer!) which I am equally thankful for.
You continue to be a shining star – I’m really looking forward to the next post!
Thanks Leanne! Be careful about me being in your head! Don’t let Donnaisms come out your mouth lol! One of the reasons it was easier to leave is because I knew you were going to do great, better than me for sure, and that the team was safe in your hands! Yes I am just a phone call away!
Another great blog Donna! With how you’ve written it, it feels like reading a novel – I can clearly picture the scenes at my head. Next, I hope to read some of your experiences in Manila 10 years ago. Can’t wait!! ?
Warren,
I’m sure there will be a story in there about Manila at some point?! Right now I just write them as they come to me! I’m trying not to force it!
I’m glad you are enjoying them!
great blog Donna, it is so amazing to reflect on these defining moments. Thanks for writing these thoughtful blogs… missing you already!!!
Carl
I’m very glad you and others are enjoying them as they have been freeing to write! Although these are my personal stories I’m hoping they help people to reflect on their own! I’m a true believer that you get more from people’s stories than just reciting textbook theories! The theory must be weaved in of course but it’s important to bring it to life!
As part of “The Big Ashes” team the learning and laughter we all shared will stay with me forever. It was a pleasure and an honour to meet such wonderfully committed people xx
Josey!
The bigger dedication is coming soon! So much to share from that experience! It really was full of top notch people and I know for a fact that you helped if not lead some of Shell Real Estates waste reduction and recycling programs! A true leader! Thank you!
You are a gifted writer Donna! You reminded me that I have a reset button… now to find it and put it to good use! Keep these blogs coming!
Thanks Corinne!
Yes the reset button is very important in our overall health! Thank you for taking the time to read the blogs! I really enjoy doing them but I recognize I have work to do on my technical writing skills! 🙂
Donna
A great inspiring blog Ms Donna, how i wish i still have my own Jungle Jane with me. I felt a great sense of hope and to continue to fight my current battles. Thank you for this and i cant wait for the next one.
Thanks Mitch! And yes keep listening for that whisper of hope! It wants to be heard!
Donna, thank you for writing this blog. I completely agree with others that I can hear your voice through your writing. I will watch out for the ‘Donnaisms’! LOL. Miss you and take care.
Ha ha even when I leave the office … my voice continues to haunt people! Please do let me know if Leanne is being possessed by Donnaisms! I’ll have to coach it out of her LOL!
Loved this thought-provoking read. I haven’t reflected much on the truly pivotal moments, but this post has got me taking a mental trip back in time. Thank you for creating that space with your own reflections. The whisper of hope from mom is one of unimaginable power!
Thanks Kirill! It’s important to know that the whisper of hope wants to be heard! And if you take time to quiet your mind I promise you will hear it!
Donna
Donna, what a gift you have for writing! Thank you for sharing, I love the pics of your parents.
Thankyou Pat! Yes two of my favourite photos!
Amazing blog Donna! Your insightful and honest commentary challenges us all to look at our lives and how we can understand how we react in these defining moments. It is not too late for us to make those positive changes. Thanks for the inspiration!
Thanks Janet! It is absolutely never too late to make positive changes! I’ve been taking coaching and related courses on line and I’m still learning better ways to handle both good and not so good situations!
Donna, very inspiring your 4 moments and useful (at least for me) to reflect, specially those of us who have someone with disabilities in our family! A big thanks and awaiting for your next publication!
Walter
I’m so glad that this helped you in your reflections! And don’t worry I have a feeling that with you, your wife and indeed your whole family standing behind that particular family member they too will achieve things that many others might think are out of reach?!!!
Walter
I’m so glad that this helped you in your reflections! And don’t worry I have a feeling that with you, your wife and indeed your whole family standing behind that particular family member they too will achieve things that many others might think are out of reach?!!!
Bouquets to you Donna for sharing the story of your life adventures to date, via this blog. I have read and reread your first two blogs many times.
The words of wisdom, acts of kindness and humor are uplifting and inspirational. The prose is good and artful… great material for a non-fiction novel, podcast, etc.
I look forward to the next submissions…
Catherine
Thank you Catherine! I’m glad you’ve enjoyed everything so far! I know I have work to do on my technical writing skills but I have been pleased with the storytelling! Onward and upward as they say!
Beautifully written Donna- and such thought provoking reflections. Thank you for sharing – can’t wait for the next one!
Thank as always Raveena for your kind words and encouragement!